Narrative

Troubleshooting steps you can take if some or all of your images failed to ship into Lightroom.

Some or all of my images aren't showing when shipping to Lightroom

.DNG or .ARW files look blurry or pixelated

Narrative is missing faces or face data

My Images Are Blurry (Narrative)

Why are my images showing as CR2+CR3?

Downloading and Installing Narrative

Working with .DNG Files

Why is Narrative showing a high focus assessment score for an out of focus image?

What to do if your Narrative application is running slowly or unresponsive.

Narrative is running slowly or is unresponsive, what can I do?

How to screen record an issue

Color Labels are Not Showing in Lightroom Classic

My editing program can't see the tags or reject labels I apply in Narrative

How to upload and send your logs to Support.

How to Upload Your Logs to Support

My images aren't loading after import (grey thumbnails)

Troubleshooting steps to take if your ratings/labels/edits are not appearing inside your editing software.

Why are my ratings, tags or AI Presets not appearing inside of Lightroom/my editing software?

I'm receiving ERR105, what should I do?

Troubleshooting steps to take if you're unable to sign into your account.

I can't sign into my account

Ashton Smith

Running into a problem with Narrative? Have a look at these help articles to easily figure out how to get culling again!

Narrative Troubleshooting

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Create your workspace and invite the people you work with.

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Build your first workflow and watch it run end to end.

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A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.