Narrative Troubleshooting
Running into a problem with Narrative? Have a look at these help articles to easily figure out how to get culling again!
How to Download Your Support Pack
.DNG or .ARW files look blurry or pixelated
Narrative is missing faces or face data
My Images Are Blurry (Narrative)
Why are my images showing as CR2+CR3?
Downloading and Installing Narrative
Working with .DNG Files
Why is Narrative showing a high focus assessment score for an out of focus image?
Narrative is running slowly or is unresponsive, what can I do?
Some or all of my images aren't showing when shipping to Lightroom
Color Labels are Not Showing in Lightroom Classic
My editing program can't see the tags or reject labels I apply in Narrative
How to Upload Your Logs to Support
My images aren't loading after import (grey thumbnails)
Why are my ratings, tags or AI Presets not appearing inside of Lightroom/my editing software?
I'm receiving ERR105, what should I do?
I can't sign into my account