Narrative

Fix photos that don't show up in Lightroom after you ship from Narrative, whether some or all of them are missing.

Images are missing when shipping to Lightroom

Fix blurry or pixelated RAW previews in Narrative, including Sony ARW and DNG files, with high-res previews.

Why do my DNG or ARW files look blurry or pixelated?

Fix missing faces, eye and focus assessments, or an empty Close-ups panel by checking your settings and letting scanning finish.

Missing faces or face assessments in Narrative

Fix photos that look blurry in Narrative because of small previews in RAW, JPEG or DNG files, with high-res previews.

Why do my photos look blurry in Narrative?

Split photos from two cameras that show as one CR2+CR3 file in Narrative because they share a file name.

Why are my photos showing as CR2+CR3?

Download Narrative for Mac or Windows, install it and sign in, plus how to uninstall it without canceling your plan.

How do I download and install Narrative?

Fix DNG files that look pixelated or don't show in Narrative, and create DNGs with full-size previews.

Work with DNG files in Narrative

Find out why a soft-looking photo can get a high focus score in Narrative, what to check, and how to report it.

Why does an out-of-focus image have a high focus assessment score?

Work through fixes for slow or unresponsive Narrative, including clearing the cache or database, then send your logs to Support.

Narrative is running slowly or is unresponsive, what can I do?

Record your screen on Mac or Windows to show our support team an issue, and send it safely.

Record your screen to show Narrative Support an issue

Fix color labels from Narrative showing as white or missing in Lightroom Classic when Lightroom isn't set to English.

Color Labels are Not Showing in Lightroom Classic

See which editing programs read Narrative's tags and rejects, and three ways to get your tagged photos into Capture One and others.

My editing program can't see the tags or reject labels I apply in Narrative

Send your Narrative logs to Support from the Help menu, check the upload finished, and what to do next.

How do I send my logs to Support?

Fix photos that show gray, crossed-out thumbnails in Narrative after you import them.

Images are not loading or show gray thumbnails

Check drive access, XMP files and Lightroom import settings when ratings, tags or AI Preset edits don't carry across from Narrative.

Why are my ratings, tags or AI Presets not appearing inside of Lightroom/my editing software?

Work through fixes for ERR105 in Narrative, including clearing the cache or database, then send your logs to Support.

I'm receiving ERR105, what should I do?

Fix a Narrative sign-in page that's stuck loading or doesn't take you back to the app, on Mac or Windows.

Why can't I sign in to Narrative?

Ashton Smith

Running into a problem with Narrative? Have a look at these help articles to easily figure out how to get culling again!

Narrative Troubleshooting

© 2023 Software Limited

Terms and conditions

Privacy policy

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

You're not signed in on this browser. Sign in through this site's Messenger, then reload this page.

Sign in to view your company's tickets

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.