A short screen recording helps our support team see exactly what's happening in Narrative, and the steps that led to it.
What should I do before I record?
Before you record, make sure nothing private shows on your screen:
Close other windows and turn off notifications.
Hide passwords, access keys and payment details.
Hide any client photos you don't want to share. If you can, use a small test project.
Only record the part of your screen you need to, and watch your recording before you send it.
How do I record my screen on a Mac?
To record your screen on macOS Mojave or later, follow these steps.
Press Shift + Command + 5.
Click Record Entire Screen or Record Selected Portion. If you choose a portion, drag to select the area you want.
Click Options to check where your recording will save.
Click Record, then do the steps that show the issue.
When you're done, click Stop in the menu bar.
Your recording saves to your Desktop, unless you chose another place in Options.
On an older version of macOS, see Apple's guide to recording your screen.
How do I record my screen on Windows?
To record your screen on Windows 11, follow these steps.
Click Start and search for Snipping Tool, then open it.
Click Record, then click New.
Drag to select the area you want to record, then click Start.
Do the steps that show the issue, then click Stop.
Save your recording.
Tip: You can also press Windows + Shift + R to start recording with Snipping Tool.
If your Snipping Tool looks different, see Microsoft's Snipping Tool guide.
How do I send my recording to support?
To send your recording, reply to your conversation with our support team and attach the file. If you haven't started a conversation yet, go to Help > Contact Support in Narrative, or contact us through the chat bubble or at [email protected].
With your recording, let us know:
What you expected to happen, and what happened instead.
The steps you took.
Which Narrative app you're using, and your app and computer versions.
Any error message you saw.
In Narrative, you can also send us your logs from Help > Troubleshooting > Send Logs to Support. Please don't share your recording publicly.