The quickest way to reach us is from inside Narrative. You can also use the chat on our Help Center, or send us an email.
Contact us from the app
Open Narrative.
In the top menu, click Help.
Choose Contact Support. A chat window opens.
Type your question and send it.
Other ways to reach us
Help Center chat: click the chat bubble in the bottom-right corner of any page in the Narrative Help Center.
Email: write to [email protected].
If your question is about Publish, let us know, since it's a separate app.
Will I talk to a person?
Your message goes to our AI agent first. It's available 24/7 and can answer most questions straight away.
Would you rather talk to a person? Just ask the agent for a human at any time. Our team aims to reply within 24 hours, though we can't guarantee it.
Help us solve it faster
For technical issues, include:
Which app you're using (Narrative or Publish)
What happened, and what you expected to happen
The steps to make it happen again, plus any error message
We may ask for your logs. To send them, go to Help → Troubleshooting → Send Logs to Support in Narrative.
A screenshot or short screen recording helps too. Hide any private client photos, passwords or unrelated windows first.
How do I stop getting emails from Narrative?
To stop getting our news and offers, click Unsubscribe at the bottom of any of those emails. If you'd like us to do it for you, just let us know.
You'll still get emails about your account, like receipts and sign-in emails.