If you can't sign in to Narrative because the sign-in page is stuck loading, or it doesn't take you back to Narrative, these steps usually fix it. They're for signing in to your Narrative account.
What should I check first?
First, check these:
You're using the email address for your Narrative subscription.
You're connected to the internet.
Narrative is up to date.
If your browser asks to open Narrative after you sign in, allow it.
Don't create a new account to get around a sign-in problem. Your plan and AI Presets are on your original account.
How do I restart my browser?
Often, quitting and reopening your browser fixes it.
Quit your browser. On Mac, press ⌘Q. On Windows, close all your browser windows.
Open your browser again.
Sign in from Narrative again.
If your browser is frozen and won't quit, force it to close. On Mac, press ⌥⌘Esc to open Force Quit. On Windows, press Ctrl+Shift+Esc to open Task Manager and end your browser. You may lose anything you haven't saved in your browser.
How do I sign in with a private window?
You can try signing in from a private (incognito) window instead.
Start signing in from Narrative. When the sign-in page opens, copy its web address.
In your browser, open a new private or incognito window.
Paste the address and sign in.
How do I try a different browser?
Narrative opens your default browser to sign in, so you can try another browser by making it your default.
If you use Safari, install Google Chrome, or the other way around.
Make it your default browser. On Mac, go to System Settings → Desktop & Dock and change Default web browser. On Windows, go to Settings → Apps → Default apps.
Close your browser and sign in from Narrative again.
What if I still can't sign in?
If you still can't sign in, contact us through the chat bubble or at [email protected]. Tell us your operating system, your Narrative version and where sign-in stops. A screenshot helps, with any private details hidden.
Important: Never send us your password, a sign-in code or the full sign-in web address.