Seeing ERR105 in Narrative? Work through these steps in order. ERR105 can have a few different causes, so start with the simple fixes.
1. Update Narrative
Install any available update, then reopen Narrative. Learn how Narrative updates.
2. Check where your photos are stored
Make sure the drive with your photos is connected and has free space.
ERR105 can happen when you work straight from an SD or memory card. Copy a few photos, and their XMP sidecar files, to your computer or an SSD, then try again with those. Keep the originals on the card until you're sure the copies work.
3. Restart Narrative
If Narrative is responding, go to Help → Troubleshooting → Restart App.
If it's frozen:
On Mac: quit Narrative. If it won't quit, use Force Quit.
On Windows: close Narrative. If it won't close, end it in Task Manager.
Reopen Narrative and open your project again. Still seeing ERR105? Restart your computer too.
4. Clear the cache
Still seeing ERR105? Clearing the cache fixes a lot of problems. Read what it does first.
Before you clear the cache:
You'll be signed out, so have your password handy.
Your preferences go back to their defaults. Note any settings you want to keep.
Your downloaded AI Presets are removed. They download again next time you open Narrative with an internet connection.
Personal AI Preset corrections that haven't uploaded yet can be lost. If you've just made corrections, give them time to upload first.
Your photos, XMP files, projects, ratings and AI assessments aren't affected.
To clear the cache:
Go to Help → Troubleshooting → Delete App Cache.
Click Clear Cache to confirm.
Sign in again, then set your preferences again.
5. Clear the database
If clearing the cache didn't help, try clearing the database. Read what it does first.
Before you clear the database:
All your projects are removed from Narrative. You'll need to import the shoots you're working on again.
Names you've given people in People Filter are lost.
Narrative works out Scenes and AI assessments again when you reimport, which can take a while on big shoots.
Your photos and XMP files aren't deleted, and your ratings, color labels, tags and crops come back when you import your shoots again.
To clear the database:
Go to Help → Troubleshooting → Clear Database.
Click Clear database to confirm.
Import the shoots you're working on again.
6. Send us your logs
Still seeing ERR105? Go to Help → Troubleshooting → Send Logs to Support. Then chat with us using the chat bubble, or email [email protected].
Let us know what you were doing when ERR105 appeared, whether it happens in one project or all of them, and which of the steps above you've tried.
Can't open Narrative to send your logs? Just tell us, and we'll help with the next step.