If you're encountering an ERR105, follow these steps:
Restart Narrative: Close the app by right-clicking the dock icon and selecting 'Quit.' Then, reopen the app.
Restart Your Computer: If the issue persists, restart your computer and try reopening Narrative.
Clear the Database: In the menu bar, click Help > Troubleshooting > Clear Database. (Caution: This won’t delete any metadata, but it will clear your projects.)
Delete App Cache: If still unresolved, go to Help > Troubleshooting > Delete App Cache, then reopen Narrative and sign in. Update your preferences as needed.
Change Storage Device: If you continue to receive ERR105, the issue might be related to using an SD or memory card. Please try transferring your source folder to an HDD or SSD and then import it into Narrative.
Contact Support: Still stuck? Contact support - We may be experiencing a temporary issue. We’ll help you get back up to speed in no time.