If you're encountering an ERR105, follow these steps:
Restart Narrative: Close the app by right-clicking the dock icon and selecting 'Quit.' Then, reopen the app.
Restart Your Computer: If the issue persists, restart your computer and try reopening Narrative.
Clear the Database: In the menu bar, click Help > Troubleshooting > Clear Database. (Caution: This won’t delete any metadata, but it will clear your projects.) However, images and ratings are safe as they are stored in the source folder alongside the XMP files.
Delete App Cache: If still unresolved, go to Help > Troubleshooting > Delete App Cache, then reopen Narrative and sign in. Update your preferences as needed. Be aware that clearing the cache will reset your preferences, which need to be reconfigured afterward.
Change Storage Device: If you continue to receive ERR105, the issue might be related to using an SD or memory card. Please try transferring your source folder to an HDD or SSD and then import it into Narrative. After clearing the database or cache, reimport your source folder into Narrative to continue working on projects.
Contact Support: Still stuck? Contact support - We may be experiencing a temporary issue. We’ll help you get back up to speed in no time.