Your logs help our Support team see what happened in Narrative, so we can help you faster. If we ask for them, you can send them from the Help menu in a few clicks.
How do I send my logs to Support?
You need to be online to send your logs. Then:
Open Narrative.
Go to Help → Troubleshooting → Send Logs to Support.
Narrative starts uploading your logs straight away, and shows Uploading your logs... while it works.
When you see Logs successfully uploaded!, your logs have been sent.
If you see Failed to upload logs, check you're connected to the internet and try again.
What happens next?
Let us know you've sent your logs. Chat with us using the chat bubble, or email [email protected], and tell us what you were doing when it happened. Our team can then look at your logs to work out what's going on.
Can't open Narrative to send your logs? Just tell us, and we'll help with the next step.