If your Personal AI Preset is stuck while training, first check which step it's on: analyzing, preparing, uploading or training. Each step needs different things, so the fix depends on the step.
Important: Don't delete your AI Preset or clear your database just because training looks slow.
What if training is stuck analyzing or preparing my photos?
If training is stuck analyzing or preparing your photos, check these:
Narrative is open.
Your Lightroom catalogs are on your computer or an external drive, not a NAS (network-attached storage). If they're on a NAS, copy them to your computer or an external drive first.
If you use iCloud, OneDrive or another cloud service, all your catalog files and photos are downloaded to your computer.
Your original RAW files are linked in Lightroom Classic. If they aren't, build Smart Previews (smaller copies Lightroom keeps in the catalog) by opening each catalog and going to Library → Previews → Build Smart Previews.
On a Mac, Narrative can reach your files. Go to System Settings → Privacy & Security → Files and Folders and turn on access for Narrative Select + Edit.
Very large catalogs take longer to analyze. If the same catalog keeps failing, tell our Support team which catalog it is and which step it's stuck on before you change anything in your library.
What if my upload is stuck?
If your upload is stuck or some photos fail to upload:
Keep Narrative open.
Check your internet connection, that your drives are still connected, and that you have free space on your computer.
Make sure Narrative is up to date. On Mac, click Narrative Select + Edit in the menu bar, then Check for Updates.
Quit and reopen Narrative, and leave it open while your photos upload.
If it's still stuck, go to Help → Troubleshooting → Send Logs to Support, then contact us through the chat bubble or at [email protected]. Tell us which step it's on, how long it's been stuck and any message you see.
Can I close Narrative while it trains?
Once uploading has finished and the status changes to Training, you can close Narrative. Training carries on in the cloud, and we'll email you when it's ready. How long it takes varies. If it seems to be taking much longer than expected, or says it's failed, contact us.
If training failed, see Training my Personal AI Preset failed.
What if training finished but I can't see my AI Preset?
If you got the email but can't see your AI Preset:
Open Narrative while you're connected to the internet, and wait for your AI Preset to download.
Check you're signed in to the same Narrative account you trained with.
Check you have space on your plan for another Personal AI Preset.
If it still doesn't appear, contact us and include the email you received and what the AI Presets screen shows.