ERR104 means Narrative couldn't start the part of the app that loads your projects and photos. Narrative waits up to 10 minutes before it shows this error, so waiting longer won't help. It often shows up just after an update.
Your photos and ratings are safe. ERR104 doesn't change your files.
Work through these steps in order.
1. Refresh Narrative
On the error screen, click Refresh Narrative.
If that doesn't work, quit Narrative completely and open it again:
On Mac: quit Narrative. If it won't quit, use Force Quit.
On Windows: close Narrative. If it won't close, end it in Task Manager.
2. Restart your computer
Restart your computer, then open Narrative again.
3. Check your computer has free space
If your computer's main drive is nearly full, free up some space, then open Narrative again.
4. Install the latest version again
Download the latest version of Narrative and install it over the one you have:
On Mac: quit Narrative, then drag Narrative Select + Edit into your Applications folder and choose to replace it.
On Windows: close Narrative, then run the installer you downloaded.
Installing over the top keeps your projects. Learn more about installing Narrative.
5. Contact us
Still seeing ERR104? Let our support team know. Tell us you're seeing ERR104 and which of these steps you've tried, and we'll help with the next step.