Narrative

Answers to common billing questions: when you're charged, changing plans, payment methods, account credit, cancelling and refunds.

Billing FAQs

Learn how Narrative works out what you pay when you change plans partway through a billing period.

What happens if I change my plan mid billing cycle?

Find out why your Narrative account is suspended after a failed payment, and how to get it working again.

Why is my Narrative account suspended?

Pay an overdue Narrative or Publish payment by updating your card, before your account is suspended after three failed tries.

What should I do if my Narrative payment is overdue?

Find out what your billing anniversary is, how to see your next billing date, and when it can change.

What is my billing anniversary?

Find the invoice we email after each payment, open it in your Narrative account, and add billing address details to it.

Where can I find my subscription invoice?

See which cards you can pay for Narrative with, and what to do if your card is declined.

Which payment cards does Narrative accept?

Add, change or remove the card you pay for Narrative with, and check a failed payment has gone through.

Add or change your payment card

Fix a card that won't save or a payment that keeps failing: check with your bank, check your card type, or try Link.

My payment method is failing. What can I do?

Ashton Smith

Billing

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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