You can add or change the card you pay for Narrative with in your Narrative account.
Important: If you have a payment that's failed, adding a new card tries that payment again straight away. It won't wait until your next billing date.
How do I change my card?
To replace your current card with a new one:
Click Subscriptions on the left.
Click Change Card.
Enter your new card details and click Update.
Your new card replaces your old one for your subscription. If you had a failed payment, check your invoice afterward.
How do I add a card?
To add a card to your account:
Sign in to your Narrative account and click Subscriptions.
Click Add Card.
Enter your card details and click Add.
If your card can't be added, check the details and try again, or check with your bank. Learn what to do if your payment method is failing.
How do I know my payment worked?
Saving a new card doesn't always mean your payment has gone through. In Subscriptions, check your invoice shows as paid.
If you've paid but your account is still suspended, contact us through the chat bubble or at [email protected]. Tell us your account email and the invoice number. Never send your full card number or security code.
How do I remove a card?
You can only add or replace a card in your account. To remove a card without adding a new one, contact us through the chat bubble or at [email protected] and our team will do it for you.
Removing a card doesn't cancel your plan. Learn how to cancel your subscription.