You can cancel your Narrative subscription at any time from your Narrative account. Narrative and Publish are separate apps with separate subscriptions, so cancelling one doesn't cancel the other.
If there's anything we can do to help before you go, chat with us using the chat bubble.
Make sure you cancel the right product. Each one has its own Cancel Plan button.
How do I cancel Narrative?
To cancel your Narrative subscription:
Click Subscriptions on the left.
Under your Narrative subscription, click Cancel Plan.
Type CANCEL and click confirm.
Your plan won't renew, and you can keep using Narrative until the end of the period you've paid for. Your account shows the date your plan ends.
What happens when my Narrative plan ends?
When your plan ends, you'll need a paid plan to keep using Narrative. Your photos stay where they are on your computer or drive. To come back, choose a plan in your Narrative account at any time.
How do I cancel Publish?
Before you cancel Publish, decide what you'd like to happen to your blog posts:
Keep them live: move to the Publish Parking Plan. Your posts stay on your website, but you can't create or edit posts.
Host them yourself: export your posts as JPGs and add them to your website before you cancel.
You don't need them: go ahead and cancel.
To cancel Publish:
Click Subscriptions on the left.
Under your Publish subscription, click Cancel Plan.
Check the options, then confirm.
Your Publish plan stays active until the end of the period you've paid for. Once that period ends and your plan is cancelled, you have 30 days to restore your subscription and keep your blog posts live. To restore it, contact us through the chat bubble.
Important: Publish hosts your blog posts, so cancelling affects your website. Your posts aren't moved to your website for you. Learn what happens when you cancel Publish.
Can I get a refund?
Narrative has a 14-day refund policy. You can ask for a refund within 14 days of your purchase or renewal date. Outside that window, a refund may not be possible.
Cancelling doesn't request a refund on its own. To ask for one, contact us through the chat bubble and tell us which product and payment it's for. Our team will let you know if it can be refunded.
What if I'm not sure which subscription to cancel?
If you're not sure which subscription is which, or what will happen to your Publish posts, contact us through the chat bubble or at [email protected] before you cancel.