Here are answers to common questions about paying for Narrative. You can see your plan, card and next billing date in your Narrative account. Your invoices are emailed to you after each payment.
When will I be charged?
You're charged when you buy a paid plan, not when you create a free account. After that, you're charged on the same date each month or year, called your billing anniversary.
Monthly plans: if you bought your plan on the 5th of the month, you're charged on the 5th of each month.
Yearly plans: if you bought your plan on June 20, you're charged on June 20 each year.
What's the difference between yearly and monthly plans?
A yearly plan is paid once a year, and a monthly plan is paid once a month. Both are charged on your billing anniversary. To compare prices, see the Narrative pricing page.
What happens if I change my plan partway through?
If you change your plan partway through a billing period, Narrative works out the unused part of your current plan and takes it off your new plan as a credit. The payment summary shows what you'll pay before you confirm.
If you change your plan in your Narrative account, your billing anniversary stays the same.
If you change your plan through checkout, your billing anniversary resets and you're charged straight away.
How can I pay?
You can pay by credit or debit card. All payments are in US dollars (USD). See which cards we accept, or learn how to change your card.
What happens if I cancel early?
If you cancel before your renewal date, your plan won't renew. You can keep using your plan until the end of the period you've paid for.
Narrative and Publish are separate apps with separate subscriptions, so cancelling one doesn't cancel the other. If you use Publish, check what happens to your posts first. Learn how to cancel your subscription.
Can I pause my Narrative plan?
No, Narrative plans can't be paused. If you're taking a break, you can cancel instead. Your plan stays active until the end of the period you've paid for, and you can choose a plan again in your Narrative account whenever you're ready. Your photos stay where they are on your computer or drive.
If you use Publish and want to keep your posts live while you're not using it, see What is the Publish Parking Plan?
What's your refund policy?
Narrative has a 14-day refund policy. You can ask for a refund within 14 days of your purchase or renewal date. Contact our support team and they'll check your payment.
If you downgrade to a cheaper plan partway through a billing period, the unused amount is added to your account as credit and used on your future invoices. Credit isn't paid back to your card.
Cancelling doesn't give you credit. Your plan stays active until the end of the period you've paid for, then it doesn't renew.
Why was I charged after I cancelled, or for a payment I don't recognise?
If you've been charged after cancelling, or you don't recognise a charge from Narrative, contact our support team and they'll check your account and payment for you.
A few things that can help:
Cancelling stops your next renewal. If your plan renewed before you cancelled, that payment has already been taken.
Narrative and Publish have separate subscriptions, so cancelling one doesn't cancel the other.
Tell us the email address on your Narrative account and the date and amount of the charge.
Refunds are covered by our 14-day refund policy above.
How does account credit work?
You might have credit in your account if you changed plans partway through a billing period, or if our team added it for you. Credit is used automatically, so you don't need to do anything.
When it's used: on your next renewal, or when you upgrade your plan. If your credit covers the whole amount, you won't be charged until it runs out.
How it's worked out: any discount is taken off your plan price first, then your credit is taken off what's left.
Does it expire? No. Unused credit stays in your account until it's used up.
To see how your credit was used, open the invoice email for that payment. Search your inbox for Narrative to find it. Credit shows as a deduction from the total.
Who do I contact about a charge?
If you have a question about a charge, contact our support team and tell us your account email and the invoice number. Never send your full card details.