Here are answers to common questions about paying for Narrative. You can see your plan, invoices, card and next billing date in your Narrative account.
When will I be charged?
You're charged when you buy a paid plan, not when you create a free account. After that, you're charged on the same date each month or year, called your billing anniversary.
Monthly plans: if you bought your plan on the 5th of the month, you're charged on the 5th of each month.
Yearly plans: if you bought your plan on June 20, you're charged on June 20 each year.
What's the difference between yearly and monthly plans?
A yearly plan is paid once a year, and a monthly plan is paid once a month. Both are charged on your billing anniversary. To compare prices, see the Narrative pricing page.
What happens if I change my plan partway through?
If you change your plan partway through a billing period, Narrative works out the unused part of your current plan and takes it off your new plan as a credit. The payment summary shows what you'll pay before you confirm.
If you change your plan in your Narrative account, your billing anniversary stays the same.
If you change your plan through checkout, your billing anniversary resets and you're charged straight away.
How can I pay?
You can pay by credit or debit card. All payments are in US dollars (USD). See which cards we accept, or learn how to change your card.
What happens if I cancel early?
If you cancel before your renewal date, your plan won't renew. You can keep using your plan until the end of the period you've paid for.
Narrative and Publish are separate apps with separate subscriptions, so cancelling one doesn't cancel the other. If you use Publish, check what happens to your posts first. Learn how to cancel your subscription.
What's your refund policy?
When you change or cancel your plan, any amount owed to you is added to your account as credit and used on your future invoices. Credit isn't paid back to your card.
If you cancel within 14 days of buying your plan, you can ask for a refund instead. Contact us and our team will check your payment.
Who do I contact about a charge?
If you have a question about a charge, contact us through the chat bubble or at [email protected]. Tell us your account email and the invoice number. Never send your full card details.