If your card won't save to your Narrative account, or your payments keep failing, try these steps in order.
1. Check with your bank or card provider
Your bank or card provider may be blocking the payment. Contact them and ask them to allow payments to Narrative. Check your card allows online, international and subscription payments.
2. Check your card is one we accept
Narrative accepts Visa, Mastercard, American Express, JCB and China UnionPay cards. All payments are in US dollars (USD). See which cards we accept.
3. Try saving your card with Link
You can also try saving your card with Link:
Sign in to your Narrative account and click Subscriptions on the left.
Click Add Card, or Change Card if you already have a card saved. The Add Payment Details form opens.
On the right, click Autofill Link.
Create a Link account and use it to save your card.
4. Check your payment went through
If you had a failed payment, adding a new card tries it again straight away. In Subscriptions, check your invoice shows as paid. Learn how to add or change your card.
What if it still isn't working?
If your payment still fails, contact us through the chat bubble or at [email protected]. Tell us your account email and the message you saw. Never send your full card number or security code.