Narrative accepts Visa, Mastercard, American Express, JCB and China UnionPay cards from customers anywhere in the world.
How are payments processed?
We use Stripe to take payments securely, and all payments are in US dollars (USD). You can only pay with the cards listed above, even if Stripe supports other ways to pay elsewhere.
What if my card is declined?
If your card is declined, try these steps:
Check your card number, expiry date, security code and billing details.
If your bank asks you to confirm the payment, follow its steps. This is a security check from your bank.
Check with your bank that your card allows online, international and subscription payments.
Try a different card from the list above.
What if a payment has already failed?
If a payment has already failed, add or change your card in your Narrative account. When you add a new card, we try the failed payment again. Check your invoice shows as paid before you expect your plan to be back.
If it still fails, contact us through the chat bubble or at [email protected]. Tell us your account email and the message you saw. Never send your full card number or security code.