Narrative

How to Download Your Support Pack

.DNG or .ARW files look blurry or pixelated

Narrative is missing faces or face data

My Images Are Blurry (Narrative)

Why are my images showing as CR2+CR3?

Downloading and Installing Narrative

Working with .DNG Files

Why is Narrative showing a high focus assessment score for an out of focus image?

What to do if your Narrative application is running slowly or unresponsive.

Narrative is running slowly or is unresponsive, what can I do?

Troubleshooting steps you can take if your images failed to ship successfully.

Some or all of my images aren't showing when shipping to Lightroom

Color Labels are Not Showing in Lightroom Classic

My editing program can't see the tags or reject labels I apply in Narrative

How to Upload Your Logs to Support

My images aren't loading after import (grey thumbnails)

Troubleshooting steps to take if your ratings/labels/edits are not appearing inside your editing software.

Why are my ratings, tags or AI Presets not appearing inside of Lightroom/my editing software?

I'm receiving ERR105, what should I do?

Troubleshooting steps to take if you're unable to sign into your account.

I can't sign into my account

Ashton Smith

Rebecca Baines

Running into a problem with Narrative? Have a look at these help articles to easily figure out how to get culling again!

Narrative Troubleshooting

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