If you see "Sorry, something went wrong" when you ship with an AI Preset, Narrative couldn't finish one of the shipping steps. It might have been applying the AI Preset, opening or switching your Lightroom catalog, or applying Snapshots. These steps fix it for most photographers.
How do I check the Narrative plugin is turned on?
First, check the Narrative plugin is turned on in Lightroom Classic.
In Lightroom Classic, go to File → Plug-in Manager.
Click Narrative in the list.
Check it says Enabled. If it doesn't, click Enable.
Check for any error message in the plugin's status.
Make sure Narrative is up to date too. Learn how Narrative updates.
Can I ship again to the same catalog?
Once Lightroom is open and ready, you can ship again to the same catalog. Narrative only ships photos that aren't in that catalog yet. If some are already there, Narrative tells you how many and ships the rest, and the photos already in the catalog aren't changed. You don't need to delete the catalog or remove your photos first.
If your photos are in Lightroom but the AI Preset isn't showing, open a photo in the Develop module and click its "(via Narrative)" Snapshot in the Snapshots panel instead of shipping again.
Mac: if Lightroom needs to close and reopen to switch catalogs, let it finish before you do anything else.
Windows: open the right catalog in the Library module, then drag the whole folder Narrative shows you onto Lightroom.
Will shipping again change my edits?
Shipping again doesn't change edits you've made in Lightroom. But reading metadata or switching to a different Snapshot does replace edits you've made since shipping, so save those first.
If you want to rule out a problem with your catalog, you can try shipping a few photos to a new test catalog. Learn how to create a new catalog when you ship.
What if I still see the error?
If you still see the error, send us your logs: in Narrative, go to Help → Troubleshooting → Send Logs to Support. Then contact our support team and tell us:
When the error appears, for example while editing, switching catalogs or applying Snapshots.
Which AI Preset you used and how many photos you shipped.
What the Narrative plugin's status says in Plug-in Manager.
A short screen recording of what happens when you ship helps too.
Important: Don't clear your database or delete your app cache to fix this. Both remove things you might need.