Narrative post not loading correctly - Wordpress

 

If you're running into an issue with your blog not loading correctly on your website this article should help you fix these issues. The most common WordPress Publisher Issues can be found here.

 

Issue One: "Your Narrative Blog will appear here"

 

On Gutenberg 

 

If this is what you see on Gutenberg there are a few potential issues.

 

  1. You may have not put the code in the right block. It needs to be inside a Custom HTML block. This Gif shows you how to Add a custom HTML block 

     

2. The post may not be published. Check your Narrative App to make sure the post is published.

3. The code may be incorrect. Head back to Narrative and press the "Copy Link" Button and paste it. Do not make any changes to the code or the post might not work.

 

 

4. Your Narrative Account may be locked or deleted. Click here to check the state of your account.

 

If none of these solve this issue, please chat to our support team here or at support@narrative.so.

 

Classic Editor

 

 
  1. You may have not put the code in the right section. Make sure the code is pasted in the "Text" tab and not the visual tab

     

 

2. The post may not be online. Check your Narrative App to make sure the post is online.

3. The code may be incorrect. Head back to Narrative and press the "Copy Link" Button and paste it. Do not make any changes to the code or the post might not work.

 

 

4. Your Narrative Account may be locked or deleted. Click here to check the state of your account

 

If none of these solve this issue, please chat to our support team here or at support@narrative.so.

 


Through the WordPress plugin

 

If this is what you see on back there are a few potential issues.

 

1. The post may not be live. Check your Narrative App to make sure the post is online. 


2. The post may not be connected to the one on your website. You'll need to un-publish the post and republish it to reconnect it.

 

3. Your Narrative Account may be locked or deleted. If you have received an email about a payment failure or you've locked your account your post might not load. Please double check your subscription is active. 

 

If none of these solve this issue, please chat to our support team here or at support@narrative.so.

 

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Issue two: The blog is stretched, missing padding or looks weird

 

Potential CSS issues

For example:

 

 

If your blog looks a little different to what it looks like inside of Narrative it may be because of a CSS issue. CSS varies from website to website.

 

Please contact support if you think you have a CSS issue or your web developer.

 

 

 

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Issue three: Only one image showing


If you are running into an issue where there is only one image showing it means that the blog script isn't loading properly. 

 

Showit

If you are publishing via code onto the WordPress theme Showit, this issue will occur. To resolve this you will need to Publish via the WordPress Plugin. Click here to learn how to do this.  

 

Test website

If your Wordpress website is in a testing or staging environment then its likely this could be stopping your website from loading. 

 

Try making your website live and see if the posts now load.

 

Issue Four: Website not loading

 

The last potential issue is that your website host or theme is stopping the post from loading, if you have troubleshooted very other method then there is a chance this is the issue. 

 

Support can confirm this for you, reach out to support@narrative.so with the URL of your blog post that is not loading. 

 

None of these solutions fix my problem

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