Select Billing FAQs
In this article:
When will I be charged?
For monthly subscription users
If you signed up to a paid Select plan on the 5th day of a month then your billing cycle will always start on the 5th of each month. Narrative will take your payment on this date.
For yearly subscription users
If you signed up to a paid Select plan on the 20th of June then your billing cycle will always start on the 20th of June each year. Narrative will take your payment on this date.
If you sign up for a paid plan during the Select Pro Trial
If you sign up for a paid plan during the Select Pro trial you will be charged when your trial ends.
To view your billing and subscriptions click here.
What happens if I change my plan halfway through my subscription?
Should you choose to change your subscription halfway (or midway through your billing cycle), Narrative has things sorted so you don't end up spending extra.
Depending on the type of subscription you have, Narrative will give you a partial refund for the period of the month (or year) you did not use and apply it as credit on your new monthly or yearly subscription.
If you are on Pro Monthly, billed monthly $18 on the 1st of each month and you decide to change to Pro Yearly exactly halfway through the plan’s billing cycle -i.e., on the 15th of April- when you move to the Pro Yearly (with a cost of $150) the unused portion of the previous subscription (resulting of $9) will be applied as credit t<o your yearly subscription.
If you are on Pro Yearly, billed yearly $150 on the 1st of January and decide to change to Pro Monthly exactly halfway through the plan’s billing cycle -i.e., on the 1st of July- when you move to the Pro Monthly (with a cost of $18) the unused portion of the previous subscription (resulting of $75) will be applied as credit.
Which payment methods do you accept?
We currently accept Visa, MasterCard credit and debit cards, Maestro, JCB, as well as American Express credit cards.
All payments are billed in USD.
What's the difference between the yearly and the monthly subscription?
The annual subscription is paid once per year. Your first payment will be made when you upgrade to Select Pro. Following payments will be made annually on your billing anniversary.
The monthly subscription is paid once per calendar month on your billing anniversary.
What is your refund policy?
If you cancel within 14 days of your initial order, you can be fully refunded by contacting Support at: firstname.lastname@example.org you’ll be fully refunded. If you cancel after 14 days, your payment is non-refundable and your service will continue until the end of that month’s billing period.
If you run into any issues or have any questions please reach out to email@example.com or click the chat bubble in the bottom right.