Select is running slowly or is unresponsive, what can I do?

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Select is running slowly

Select has higher memory requirements in order to run smoothly due to its architecture compared to other more traditional applications which means it can be a little slower on older macs. We’re working on improvements and optimisations in this area which may help, and in the meantime, here are some things you can do to make Select run faster: 

  • Close other apps and browser tabs.

It's possible the slowdown you are experiencing with Select is partly down to a lack of available RAM on your computer. Typically applications like Lightroom, Photoshop and Chrome (particularly if you have many tabs open) take up a lot of RAM, so closing them is a good place to start. To see what else is running and taking up RAM, open up your Activity Monitor (Press Cmd+spacebar and type ‘Activity Monitor’).

  • Work from files stored directly on your computer.

Another possibility is where your images are stored. If your source folder is on an external hard drive (particularly an older mechanical hard drive) you may experience the app running slowly, particularly when importing new projects. Try working from your desktop or an SSD to see if that helps.

  • Regularly clear out older projects

Clearing your database to remove old projects you no longer need is a surefire way to speed things up. In the menu bar click Help > Debug > Clear Database. This will clear out your projects, but it won't delete any metadata. You'll just need to reimport the current project you're working on afterwards.

  • Give Select a few minutes to process after importing a new project.

Select does a lot of work up front to give you AI assessments and scenes. We are definitely working on making this more efficient, but in the meantime you may find that Select runs a lot faster after all of this initial processing is finished. Depending on the size of the project and your machine, it could take between a few seconds and a few dozen minutes to finish. So if you can spare the time, go and make a cup of tea come back later :)

 

The whole app is unresponsive

  1. Firstly, please email support@narrative.so your support pack so we can investigate the issue.

  2. Close Select by right-clicking on the app icon in your dock and clicking 'Quit'. Now re-open the app.

  3. Didn’t solve the issue? Close Select. Restart your computer. Reopen Select.

  4. Didn’t solve the issue? In the menu bar click Help > Debug > Delete App Cache. Now re-open the app and sign in. You'll also need to update any preferences you previously had chosen.

  5. Still experiencing an issue? In the menu bar click Help > Debug > Clear Database. Caution: This will clear out your projects, but it won't delete any metadata. 

  6. Still stuck? Contact support – we may be experiencing a temporary issue, or an issue with a specific version. We'll help you get back up to speed in no time.

 

 

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