Each email address you sign in with is its own Narrative account. If you've signed up with two email addresses, or once with Google and once with an email and password, you'll have two accounts. Your plan belongs to just one of them, and your other account won't see it.
Which account has my plan?
Sign in to your Narrative account with one of your email addresses. If you signed up with Google, sign in with Google.
Click Subscriptions on the left and check whether your plan is there.
Sign out, then do the same with your other email address.
Can't remember the password for one of them? Reset your password.
How do I use the account with my plan in Narrative?
In Narrative, choose Sign Out, then sign in again with the email address that has your plan. Your plan's features show as soon as you're signed in to the right account.
Your photos and ratings aren't tied to an account. They're saved with your photos, so they'll still be there whichever account you sign in with.
Can I change the email address on the account with my plan?
Yes. You can change the email you sign in with from your Narrative account. Learn how to change your email address.
If the email address you want to use already has its own Narrative account, our support team can sort it out for you.
Can you merge my accounts or move my plan?
You can't merge accounts or move a plan yourself, but our support team can. They can also close the account you don't need.
If you've been charged on both accounts, or you can't sign in to the account you want to cancel, our team can help with that too.
Contact our support team and tell us both email addresses and which one you'd like to keep.