When your Narrative trial ends, you'll need to choose a plan to keep using Narrative. Narrative shows a plan screen, and only the account and help menus are available until you subscribe.
Your photos stay where they are on your computer or drive.
How do I know when my trial ends?
Your trial is of our Ultra plan, so you can try every feature. Narrative shows how much time is left on your trial while you use it. You can also check your trial in your Narrative account.
How do I choose a plan?
To choose a plan, compare what each one includes in Narrative Pricing Plans. Plans differ in their culling and editing features, how many devices you can use and how many Personal AI Presets you can have.
Check the plan and whether you're paying monthly or yearly before you check out. Your billing starts when you choose a plan.
Are my photos deleted when my trial ends?
Your photos aren't deleted when your trial ends. Your original photos stay on your computer or drive, and you can still open them in other apps. Narrative just limits what you can do in the app until you choose a plan.
We always suggest keeping your own backups of your photos and their XMP files (small files that store your ratings and edits).
What if I've paid but still see the plan screen?
If you've paid but still see the plan screen, check these:
Your payment went through. Check for a receipt in your email.
You're signed in to Narrative with the same email you used to pay.
You subscribed to Narrative, not Publish (they're separate apps with separate subscriptions).
If it's still not right, go to Help > Contact Support in Narrative, or contact us through the chat bubble or at [email protected] with your account email and receipt number. Never send us your full card details.
Note: This article is about Narrative. Publish has its own trial. See Publish Pricing Plans.