If your AI Presets aren't appearing in Lightroom after successfully shipping your images, follow these steps:
1. Apply an AI Preset is toggled on
Ensure "Pre-edit images for Lightroom" is toggled on in the shipping menu:
2. Set Develop and Metadata import settings to 'None'
When importing images to Lightroom, select 'None' for both 'Develop Settings' and 'Metadata':
3. Ensure you are not using a Read-only or Case-sensitive drive
Ensure your drive isn't read-only or case-sensitive, which can prevent edits, ratings, or labels from appearing. Read more about debugging your HDD/SSD here.
💡 Tips:
Allow time for the AI Presets to load.
If your source folder is on a SD card, try a HDD or SSD instead.
If you're experiencing any other issues or the article above hasn't resolved your issue, please contact support via the chat bubble in the bottom right corner.