# Narrative Help Center

> Your go-to resource for answers, advice and all things Narrative

## Culling with Narrative

- [Narrative Quickstart Tutorial](https://help.narrative.so/en/articles/11069214-narrative-quickstart-tutorial.md): Learn the basics of Narrative and get up to speed as soon as possible.
- [Getting Started with Narrative](https://help.narrative.so/en/articles/7337363-getting-started-with-narrative.md)
- [Use Ratings to Select your Images](https://help.narrative.so/en/articles/7337367-use-ratings-to-select-your-images.md)
- [Customise Narrative with Preferences](https://help.narrative.so/en/articles/7337366-customise-narrative-with-preferences.md)
- [Change your Gallery View in Narrative](https://help.narrative.so/en/articles/7337365-change-your-gallery-view-in-narrative.md): How to access Loupe, Grid and Scenes View
- [What are .XMP \(sidecar\) files and why does Narrative use them?](https://help.narrative.so/en/articles/7337368-what-are-xmp-sidecar-files-and-why-does-narrative-use-them.md): What are XMP files, why does Narrative use them, and are they needed?
- [Customize your Keyboard Shortcuts](https://help.narrative.so/en/articles/10397681-customize-your-keyboard-shortcuts.md): How to customize and set custom keyboard shortcuts for your Narrative application.
- [Can I delete images in Narrative?](https://help.narrative.so/en/articles/7337381-can-i-delete-images-in-narrative.md)
- [Rename your Images in Bulk](https://help.narrative.so/en/articles/7337380-rename-your-images-in-bulk.md)
- [Crop and Resize your Images in Narrative](https://help.narrative.so/en/articles/7337379-crop-and-resize-your-images-in-narrative.md): How to crop images inside Narrative
- [Shot Information and Changing Capture Times](https://help.narrative.so/en/articles/7337378-shot-information-and-changing-capture-times.md)
- [How to Change your Sort Order in Narrative](https://help.narrative.so/en/articles/7337377-how-to-change-your-sort-order-in-narrative.md): Sorting your images in Narrative
- [Can Narrative sync across multiple devices?](https://help.narrative.so/en/articles/7337376-can-narrative-sync-across-multiple-devices.md): How to use Narrative across multiple devices, how many users can be signed in at once, and how to manually sync your projects.
- [How does Narrative save my progress?](https://help.narrative.so/en/articles/7337375-how-does-narrative-save-my-progress.md)
- [Filter by Focus Score](https://help.narrative.so/en/articles/7337374-filter-by-focus-score.md): Understanding focus scores, and how to filter by above, below or exact focus scores
- [Using filters in Narrative](https://help.narrative.so/en/articles/7337373-using-filters-in-narrative.md): How to use filters inside Narrative
- [First Pass Image Assessments](https://help.narrative.so/en/articles/7337372-first-pass-image-assessments.md)
- [Zoom, Pan Mode and Close-ups in Narrative](https://help.narrative.so/en/articles/7337371-zoom-pan-mode-and-close-ups-in-narrative.md)
- [Survey Mode](https://help.narrative.so/en/articles/7337370-survey-mode.md)
- [Face and Focus Assessments](https://help.narrative.so/en/articles/7337369-face-and-focus-assessments.md)
- [Using Scenes in Narrative](https://help.narrative.so/en/articles/8119179-using-scenes-in-narrative.md)
- [Using Loupe View in Narrative](https://help.narrative.so/en/articles/13136064-using-loupe-view-in-narrative.md): How to use Loupe view to speed up your selections in Narrative
- [Viewing Images in Fullscreen](https://help.narrative.so/en/articles/15249798-viewing-images-in-fullscreen.md): How to view images in full screen mode
- [Filtering by Person with People Filter \(beta\)](https://help.narrative.so/en/articles/15299970-filtering-by-person-with-people-filter-beta.md)
- [Shoot Type Detection](https://help.narrative.so/en/articles/15453836-shoot-type-detection.md)
- [Key Subject Highlighting](https://help.narrative.so/en/articles/15454134-key-subject-highlighting.md): Key Subject Detection and Highlighting inside Narrative
- [Create a New Project](https://help.narrative.so/en/articles/7337384-create-a-new-project.md)
- [Import \(Ingest\) your Images Directly from a Memory Card](https://help.narrative.so/en/articles/7337385-import-ingest-your-images-directly-from-a-memory-card.md): How to import your images from a memory card into Narrative.
- [What camera and file types are Narrative compatible with?](https://help.narrative.so/en/articles/7337390-what-camera-and-file-types-are-narrative-compatible-with.md)
- [Getting your images from Narrative into Lightroom \(Mac\)](https://help.narrative.so/en/articles/7337386-getting-your-images-from-narrative-into-lightroom-mac.md)
- [Getting your images from Narrative into Lightroom \(Windows\)](https://help.narrative.so/en/articles/9035849-getting-your-images-from-narrative-into-lightroom-windows.md): Getting your images from Narrative into Lightroom
- [Getting your images from Narrative into Capture One](https://help.narrative.so/en/articles/7337389-getting-your-images-from-narrative-into-capture-one.md)
- [Getting your images from Narrative into Photoshop \(Camera Raw\)](https://help.narrative.so/en/articles/7337383-getting-your-images-from-narrative-into-photoshop-camera-raw.md)
- [How to Move or Copy your Images \(Export from Narrative\)](https://help.narrative.so/en/articles/7337387-how-to-move-or-copy-your-images-export-from-narrative.md)
- [Syncing metadata between Lightroom Classic and Narrative](https://help.narrative.so/en/articles/7337388-syncing-metadata-between-lightroom-classic-and-narrative.md): How to update your ratings, labels and AI Presets when they're already in a Lightroom catalog.
- [Add more images into your Narrative project](https://help.narrative.so/en/articles/7337382-add-more-images-into-your-narrative-project.md): Steps to take to add more images into your project!
- [Creating a New Lightroom Catalog in the Shipping Menu](https://help.narrative.so/en/articles/9936742-creating-a-new-lightroom-catalog-in-the-shipping-menu.md): The do's and don'ts while creating a new catalog to ship your images to from Narrative into Lightroom.
- [Some or all of my images aren't showing when shipping to Lightroom](https://help.narrative.so/en/articles/7337396-some-or-all-of-my-images-aren-t-showing-when-shipping-to-lightroom.md): Troubleshooting steps you can take if some or all of your images failed to ship into Lightroom.
- [.DNG or .ARW files look blurry or pixelated](https://help.narrative.so/en/articles/7337404-dng-or-arw-files-look-blurry-or-pixelated.md)
- [Narrative is missing faces or face data](https://help.narrative.so/en/articles/7337403-narrative-is-missing-faces-or-face-data.md)
- [My Images Are Blurry \(Narrative\)](https://help.narrative.so/en/articles/7337402-my-images-are-blurry-narrative.md)
- [Why are my images showing as CR2+CR3?](https://help.narrative.so/en/articles/7337401-why-are-my-images-showing-as-cr2-cr3.md)
- [Downloading and Installing Narrative](https://help.narrative.so/en/articles/7337400-downloading-and-installing-narrative.md)
- [Working with .DNG Files](https://help.narrative.so/en/articles/7337399-working-with-dng-files.md)
- [Why is Narrative showing a high focus assessment score for an out of focus image?](https://help.narrative.so/en/articles/7337398-why-is-narrative-showing-a-high-focus-assessment-score-for-an-out-of-focus-image.md)
- [Narrative is running slowly or is unresponsive, what can I do?](https://help.narrative.so/en/articles/7337397-narrative-is-running-slowly-or-is-unresponsive-what-can-i-do.md): What to do if your Narrative application is running slowly or unresponsive.
- [Color Labels are Not Showing in Lightroom Classic](https://help.narrative.so/en/articles/7337395-color-labels-are-not-showing-in-lightroom-classic.md)
- [My editing program can't see the tags or reject labels I apply in Narrative](https://help.narrative.so/en/articles/7337393-my-editing-program-can-t-see-the-tags-or-reject-labels-i-apply-in-narrative.md)
- [How to Upload Your Logs to Support](https://help.narrative.so/en/articles/7337392-how-to-upload-your-logs-to-support.md): How to upload and send your logs to Support.
- [My images aren't loading after import \(grey thumbnails\)](https://help.narrative.so/en/articles/7337391-my-images-aren-t-loading-after-import-grey-thumbnails.md)
- [Why are my ratings, tags or AI Presets not appearing inside of Lightroom/my editing software?](https://help.narrative.so/en/articles/9333891-why-are-my-ratings-tags-or-ai-presets-not-appearing-inside-of-lightroom-my-editing-software.md): Troubleshooting steps to take if your ratings/labels/edits are not appearing inside your editing software.
- [I'm receiving ERR105, what should I do?](https://help.narrative.so/en/articles/9831515-i-m-receiving-err105-what-should-i-do.md): What to do if you encounter ERR105.
- [I can't sign into my account](https://help.narrative.so/en/articles/9972123-i-can-t-sign-into-my-account.md): Troubleshooting steps to take if you're unable to sign into your account.
- [How does Narrative Update?](https://help.narrative.so/en/articles/7337415-how-does-narrative-update.md): How to update your Narrative application.
- [Can I use Narrative Offline?](https://help.narrative.so/en/articles/7337406-can-i-use-narrative-offline.md)
- [Where Are My Old Projects?](https://help.narrative.so/en/articles/7337409-where-are-my-old-projects.md)
- [What are my privacy rights with Narrative?](https://help.narrative.so/en/articles/7337414-what-are-my-privacy-rights-with-narrative.md)
- [What happens to my images and data with Narrative?](https://help.narrative.so/en/articles/7337413-what-happens-to-my-images-and-data-with-narrative.md)
- [How does Narrative use your photos?](https://help.narrative.so/en/articles/7337412-how-does-narrative-use-your-photos.md): Whether Narrative uses your photos to train AI, and how to control it.
- [What are the minimum system requirements for Narrative?](https://help.narrative.so/en/articles/7337411-what-are-the-minimum-system-requirements-for-narrative.md): Minimum requirements in order to use Narrative.
- [Can I use Narrative on Windows?](https://help.narrative.so/en/articles/7337410-can-i-use-narrative-on-windows.md)
- [How to Upgrade Your macOS Version](https://help.narrative.so/en/articles/12816813-how-to-upgrade-your-macos-version.md): How to update your macOS version
- [What's the Difference Between the Lite and Standard Plan Culling?](https://help.narrative.so/en/articles/13048836-what-s-the-difference-between-the-lite-and-standard-plan-culling.md)
- [Deleting Projects in Narrative](https://help.narrative.so/en/articles/13183229-deleting-projects-in-narrative.md): How to delete a project inside Narrative
- [Your 2025 Year With Narrative Stats FAQ](https://help.narrative.so/en/articles/13171819-your-2025-year-with-narrative-stats-faq.md): Each year we put together a fun little look-back to celebrate the work you’ve put in and the moments you’ve captured. It’s our way of saying: look at everything you accomplished.

## Editing with Narrative

- [Getting Started with AI Editing](https://help.narrative.so/en/articles/9146829-getting-started-with-ai-editing.md): How to get started with AI Presets in Narrative.
- [Ways to Edit Your Images](https://help.narrative.so/en/articles/9146881-ways-to-edit-your-images.md): Different ways to Edit your images inside Narrative: Personal, Artist and Core AI Presets.
- [Narrative AI Preset Marketplace](https://help.narrative.so/en/articles/12393337-narrative-ai-preset-marketplace.md)
- [Artist AI Presets](https://help.narrative.so/en/articles/9249639-artist-ai-presets.md): How to purchase and use Artist AI Presets in Narrative.
- [Training a Personal AI Preset](https://help.narrative.so/en/articles/9146924-training-a-personal-ai-preset.md): How to automatically train your Personal AI Preset.
- [Shipping Images with an AI Preset](https://help.narrative.so/en/articles/9147856-shipping-images-with-an-ai-preset.md): How to ship your images from Narrative to Lightroom Classic and CC with an AI Preset.
- [Improving and Adding Images to Your Personal AI Presets](https://help.narrative.so/en/articles/9147873-improving-and-adding-images-to-your-personal-ai-presets.md): How to improve and add more images to your Personal AI Presets.
- [How to Use Edited Images from Lightroom CC to Create a Personal AI Preset](https://help.narrative.so/en/articles/10492243-how-to-use-edited-images-from-lightroom-cc-to-create-a-personal-ai-preset.md): Want to use your edited images from Lightroom CC to create a Personal AI Preset? Here's how to do it.
- [Automatically Improving Your AI Preset](https://help.narrative.so/en/articles/12948772-automatically-improving-your-ai-preset.md): How your AI Preset can automatically improve the more you use it.
- [General Edit FAQs](https://help.narrative.so/en/articles/9342169-general-edit-faqs.md)
- [What kind of edited images can I use to train my Personal AI Presets?](https://help.narrative.so/en/articles/9285034-what-kind-of-edited-images-can-i-use-to-train-my-personal-ai-presets.md)
- [In Lightroom, how do I preview the original unedited raws after applying my AI Preset?](https://help.narrative.so/en/articles/9177316-in-lightroom-how-do-i-preview-the-original-unedited-raws-after-applying-my-ai-preset.md): How to preview the original unedited RAW images once you've applied an AI Preset.
- [In Lightroom, how do I remove all AI Presets on my shipped images?](https://help.narrative.so/en/articles/9290300-in-lightroom-how-do-i-remove-all-ai-presets-on-my-shipped-images.md): How to remove all of your applied AI Presets on your images in Lightroom.
- [How do I ship my images with a new AI Preset?](https://help.narrative.so/en/articles/9328913-how-do-i-ship-my-images-with-a-new-ai-preset.md): How to apply a new AI Preset to images which have already been shipped to Lightroom.
- [How to Rename, Modify, Preview or Delete your Personal AI Preset](https://help.narrative.so/en/articles/9270022-how-to-rename-modify-preview-or-delete-your-personal-ai-preset.md): How to Rename, Modify, Preview or Delete your Personal AI Preset.
- [What are you doing with my edit data and images?](https://help.narrative.so/en/articles/9150335-what-are-you-doing-with-my-edit-data-and-images.md)
- [How do I preview an AI Preset?](https://help.narrative.so/en/articles/9683655-how-do-i-preview-an-ai-preset.md): How to preview and see before and afters for an AI Preset.
- [I accidentally deleted my Personal AI Preset! Can I get it back?](https://help.narrative.so/en/articles/9789349-i-accidentally-deleted-my-personal-ai-preset-can-i-get-it-back.md): If your Personal AI Preset is missing or has accidentally been deleted - don't panic! We can restore this for you.
- [Can AI Presets be Accessed and Shared Among Multiple Users or Devices?](https://help.narrative.so/en/articles/13048269-can-ai-presets-be-accessed-and-shared-among-multiple-users-or-devices.md)
- [Using Auto-level with your AI Presets](https://help.narrative.so/en/articles/13183166-using-auto-level-with-your-ai-presets.md)
- [Give us feedback on Edit!](https://help.narrative.so/en/articles/9166700-give-us-feedback-on-edit.md)
- [How many Personal AI Presets can I have?](https://help.narrative.so/en/articles/13862666-how-many-personal-ai-presets-can-i-have.md): Learn about Personal AI Preset limits and how to swap your unlocked presets.
- [Batch switch between AI Presets in Lightroom](https://help.narrative.so/en/articles/14606848-batch-switch-between-ai-presets-in-lightroom.md): Shipped your images with multiple AI Presets? Here's how to quickly switch the default snapshot across any selection of images directly in Lightroom.
- [My AI Preset is Stuck Analyzing or Uploading](https://help.narrative.so/en/articles/9150363-my-ai-preset-is-stuck-analyzing-or-uploading.md): Steps to take if your AI Preset is stuck analyzing or uploading
- [Why are there missing catalogs or images on the AI Preset analysing screen?](https://help.narrative.so/en/articles/10426411-why-are-there-missing-catalogs-or-images-on-the-ai-preset-analysing-screen.md): Troubleshooting steps you can take if your catalogs or images are missing while training an Automatic AI Preset.
- [Training my Personal AI Preset Failed](https://help.narrative.so/en/articles/9249893-training-my-personal-ai-preset-failed.md): Steps to take if training your AI Preset has failed.
- [Images Shipped But AI Presets Aren't Showing in Lightroom](https://help.narrative.so/en/articles/9894174-images-shipped-but-ai-presets-aren-t-showing-in-lightroom.md): Troubleshooting steps to take if your images shipped successfully to Lightroom with no AI Preset applied.
- [What to Do If You See a "Sorry, Something Went Wrong" Error When Applying an AI Preset](https://help.narrative.so/en/articles/13959470-what-to-do-if-you-see-a-sorry-something-went-wrong-error-when-applying-an-ai-preset.md): Troubleshooting steps to resolve the "Sorry, something went wrong" error when shipping images from Narrative to Lightroom with an AI Preset applied.

## Narrative Publish

- [Is Narrative Publish available on Windows?](https://help.narrative.so/en/articles/8014615-is-narrative-publish-available-on-windows.md)
- [I cannot add my image even though it's never been added](https://help.narrative.so/en/articles/9267507-i-cannot-add-my-image-even-though-it-s-never-been-added.md)

## Manage your Narrative account

- [How to Change your Login Email Address](https://help.narrative.so/en/articles/7337504-how-to-change-your-login-email-address.md): How to update the email address connected to your Narrative account.
- [How to Change Your Password](https://help.narrative.so/en/articles/7337503-how-to-change-your-password.md)
- [Narrative Referral Program](https://help.narrative.so/en/articles/7337502-narrative-referral-program.md): How the Narrative Referral Program works and FAQs
- [How do I cancel my subscription?](https://help.narrative.so/en/articles/7337511-how-do-i-cancel-my-subscription.md)
- [How to change your plan \(Upgrade / Downgrade\)](https://help.narrative.so/en/articles/7337510-how-to-change-your-plan-upgrade-downgrade.md)
- [Narrative Pricing Plans](https://help.narrative.so/en/articles/7337508-narrative-pricing-plans.md)
- [User and Device Limits](https://help.narrative.so/en/articles/11409097-user-and-device-limits.md): Learn how many users are included in your Narrative plan and how that affects the number of devices that can be signed in at the same time.
- [What’s the difference between the Lite, Standard, Premium, and Ultra plans?](https://help.narrative.so/en/articles/11421494-what-s-the-difference-between-the-lite-standard-premium-and-ultra-plans.md): The differences between the Lite, Standard, Premium and Ultra plans.
- [Billing FAQs](https://help.narrative.so/en/articles/7337522-billing-faqs.md): Billing FAQs - Payments, Cancellations, Payment Methods, Yearly vs Monthly, Refunds
- [What happens if I change my plan mid billing cycle?](https://help.narrative.so/en/articles/7337521-what-happens-if-i-change-my-plan-mid-billing-cycle.md)
- [Why is my Narrative account suspended?](https://help.narrative.so/en/articles/7337520-why-is-my-narrative-account-suspended.md)
- [Overdue Narrative Payment](https://help.narrative.so/en/articles/7337519-overdue-narrative-payment.md)
- [What is my billing anniversary?](https://help.narrative.so/en/articles/7337518-what-is-my-billing-anniversary.md)
- [Where can I find my subscription invoice?](https://help.narrative.so/en/articles/7337517-where-can-i-find-my-subscription-invoice.md)
- [What types of Cards does Narrative accept](https://help.narrative.so/en/articles/7337516-what-types-of-cards-does-narrative-accept.md)
- [How to add or change your card details](https://help.narrative.so/en/articles/7337515-how-to-add-or-change-your-card-details.md): How to add or update your payment details.
- [My Payment Method Is Failing, What Can I Do?](https://help.narrative.so/en/articles/9894557-my-payment-method-is-failing-what-can-i-do.md): What to do if your payment method is failing when paying for your subscription.