Can't see blink or focus data? Is the Close-ups panel not showing any faces? Is Zoom to face not working?

It could be a matter of time

Is there a spinning face icon in the bottom right of the screen? This means Select is still scanning your project for face data. Currently, when you import a project we scan through each image in capture time order. So, if you skipped halfway through the project it might take a while for the scanning to catch up. For now, if you have the time to spare, we suggest letting Select scan through your project before starting. However, we know that's not always possible or desirable, so we're working hard on making scanning smarter and quicker – so please bear with us!

It could be an AI failure

If there's no spinning icon in the bottom corner but a face or faces have not been detected in a specific image, it could be a failure of our AI. Certain lighting conditions, head positions and expressions and many other factors can cause our AI to miss a face or two. In this case, we would love to hear from you so we can improve our AI.

Or, it could just be a bug...

If you have to wait more than a few hours for all face scanning to finish, or if scanning appears finished but Select missed all or most faces in your project – you've likely hit a bug.

The first thing to try is going to the File menu and clicking 'Refresh Source Folder'. This will reimport the images and attempt to rescan for faces.

If this fails, please contact support via the chat button in the bottom right of this webpage and we'll do our best to help.

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