Common issues

If you have a Squarespace website that uses Ajax loading. Please check that Ajax loading is disabled.

Post not displaying in the Squarespace page editorĀ 

You will need to preview your post live on your website.

  • While editing the post, click 'save' and refresh the page.

Post not displaying on the live page on my website

  1. As mentioned above, please be sure to disable Ajax loading if this is enabled for your website.
  2. It's possible that you may have accidentally edited the HTML that you copied. Please return to Narrative and copy the code again to ensure it is correct.

For any other issues please contact Narrative's support team on [email protected]

None of these solutions fix my problem

Did this answer your question?