This should only be performed when authorised by a member of our support team.
If you are unsure about any of these steps, please click on the chat bubble in the bottom right of the website and speak to support before you do anything.
Shutdown your Narrative Publish app if it's open
Press ⌘command + spacebar to open 'Spotlight Search'
Type: Keychain Access
Choose Keychain Access - marked by a set of keys icon
Press the lock 🔒 in the top left corner to unlock the keychain – you will need to type in your mac password
In the top right hand corner in the search box type: com.narrative.prod
Select all three instances of com.narrative.prod
Right-click and choose 'Delete 3 items'
Open Narrative Publish and sign in